1. General

These Terms and Conditions (hereinafter referred to as “Terms”) apply to all food products purchased on this website (hereinafter referred to as “the Website”). Please read these Terms carefully before using the Website or purchasing products. By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Website or purchase any products.

2. Orders and Acceptance

2.1 Order Submission

You may submit an order through the Website. By submitting an order, you express your intention to purchase the selected products and agree to pay the corresponding fees.

2.2 Order Confirmation

We will display the order confirmation information on the Website to acknowledge that we have received your order. The order confirmation does not constitute acceptance of the order but merely confirms that we have received your purchase request. Acceptance of the order will occur when we dispatch the products.

2.3 Order Cancellation

We reserve the right to cancel orders at any time, for example if a product is out of stock or is incorrectly priced. If we cancel your order, we will notify you and refund the amount paid.

3. Pricing and Payment

3.1 Pricing

All prices are displayed in local currency and do not include applicable taxes and shipping fees. We reserve the right to change prices at any time, but changes will not affect confirmed orders.

3.2 Payment

You may pay for your order using the payment methods listed on the Website. Payment information must be accurate and complete. We will charge your payment method after order confirmation and before shipping.

4. Shipping and Delivery

4.1 Shipping

We will strive to ship orders as soon as possible after order confirmation. Shipping times vary based on location and product availability.

4.2 Delivery

Delivery times may vary depending on the logistics company. We are not responsible for delivery delays caused by the logistics company or force majeure events.

5. Returns and Refunds

5.1 Return Policy

Due to the perishable nature of food products, all sales are final unless the product has a quality issue.

5.2 Quality Issues

If you receive a product with a quality issue, please contact us within 24 hours of receipt. We will verify the issue and decide whether to issue a return or exchange.

5.3 Refunds

For products eligible for return, we will process refunds after receiving and inspecting the returned product. The refund method will be determined by the company based on the specific circumstances, and may take 7-14 working days to process.

6. Product Information

We strive to ensure the accuracy of product information but do not guarantee that the information is complete or error-free. Actual product conditions may vary slightly from descriptions.

7. User Responsibility

You are responsible for ensuring that all information provided (including but not limited to delivery address and contact details) is accurate. We are not responsible for any losses caused by incorrect information.

8. Intellectual Property

All content on the Website (including but not limited to text, images, trademarks, and logos) is protected by copyright and other intellectual property laws. No content from the Website may be reproduced, distributed, modified, or displayed without our express written consent.

9. Privacy Policy

Your privacy is very important to us. Please review our Food Privacy Policy to understand how we collect, use, and protect your personal information.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms are governed by local law.

10.2 Dispute Resolution

Any disputes arising from or relating to these Terms shall be resolved through amicable negotiations. If negotiations fail, either party may submit the dispute to the competent local court.

11. Amendments to Terms

We reserve the right to amend these Terms at any time. Amended Terms will be posted on the Website and will take effect upon posting. We recommend that you regularly review these Terms to stay informed of any updates.

12. Contact Us

If you have any questions about these Terms, please contact us:

Email : support@hengruida.com.my

Customer Service Phone : +603-8734 0658