Introduction

We highly value your privacy. This privacy policy explains how we collect, use, protect, and disclose your personal information. Please read this privacy policy carefully to understand how we handle your personal information.

1. Types of Information Collected

We may collect the following types of personal information:

1.1 Identity Information: Includes your name, address, email address, phone number, etc.

1.2 Payment Information: Includes credit card information, billing address, etc.

1.3 Transaction Information: Includes purchased items, purchase date, quantity, price, etc.

1.4 Technical Information: Includes IP address, browser type, access times, page views, etc.

1.5 Other Information: Includes any other information you provide when communicating with us.

2. Methods of Information Collection

We collect your personal information in the following ways:

2.1 Direct Collection from You: When you register on our website, place an order, fill out a form, or contact us.

2.2 Automatic Collection: Automatically through the use of cookies, log files, web beacons, and other technologies.

2.3 Collection from Third Parties: From our business partners, service providers, and other third parties.

3. How We Use the Information

We use your personal information to:

3.1 Process Orders: Process and complete your purchase, including sending confirmation emails and shipping notifications.

3.2 Customer Service: Respond to your inquiries, provide technical support, and handle complaints.

3.3 Personalized Experience: Provide personalized services and product recommendations based on your preferences and purchase history.

3.4 Marketing and Promotions: Send information about new products, special offers, and promotions (you can opt out).

3.5 Improve Services: Analyze data to improve our website, products, and services.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following situations:

4.1 Sharing with Service Providers: With third parties that help us operate the website, process orders, and provide services.

4.2 Legal Requirements: Disclose information to law enforcement, government agencies, or other third parties as required or permitted by law.

4.3 Business Transfers: Disclose information in the event of a merger, acquisition, or sale of assets.

5. Information Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, internet transmission is not completely secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information as required by law and for business needs. When the information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the right to access, correct, or delete your personal information. You can also object to or restrict our processing of your information. If you wish to exercise these rights, please contact us.

8. Children’s Privacy

Our website is not intended for children under 13 years of age. If we learn that we have inadvertently collected information from children under 13, we will promptly delete such information.

9. Changes to the Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and significant changes will be notified to you via email.

10. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

Email : support@hengruida.com.my

Customer Service Phone : +603-8734 0658