{"id":10156,"date":"2024-11-21T14:35:34","date_gmt":"2024-11-21T06:35:34","guid":{"rendered":"https:\/\/hengruida.elsbiz.website\/?page_id=10156"},"modified":"2024-11-21T14:35:34","modified_gmt":"2024-11-21T06:35:34","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.hengruida.com.my\/ms\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"

1. Conditions for Refund<\/strong><\/p>\n\n\n\n

1.1 Damaged or Spoiled Products:<\/strong><\/p>\n\n\n\n

o If the food items you received are visibly damaged or spoiled, please contact us within 24 hours of receipt, providing relevant photos and videos as evidence.<\/p>\n\n\n\n

o We will arrange for free returns and a full refund.<\/p>\n\n\n\n

1.2 Incorrect Items:<\/strong><\/p>\n\n\n\n

o If the items received do not match your order (such as incorrect types, quantities, or specifications), please contact us within 24 hours of receipt.<\/p>\n\n\n\n

o After providing the necessary evidence, we will arrange for a return or replacement and cover the related costs.<\/p>\n\n\n\n

1.3 Quality Issues:<\/strong><\/p>\n\n\n\n

o If you discover quality issues with the food items during use, please contact us within 24 hours and provide relevant evidence.<\/p>\n\n\n\n

o We will arrange for a partial or full refund based on the specific situation.<\/p>\n\n\n\n

2. Refund Process<\/strong><\/p>\n\n\n\n

2.1 Refund Application:<\/strong><\/p>\n\n\n\n

o Submit your refund application through our customer service hotline, email, or online customer service, indicating the order number, reason for refund, and relevant evidence.<\/p>\n\n\n\n

o Our customer service team will review your application within 7-14 working days.<\/p>\n\n\n\n

2.2 Approval:<\/strong><\/p>\n\n\n\n

o Once approved, we will notify you and arrange for the return or refund.<\/p>\n\n\n\n

o The return address and instructions will be sent to you via email or SMS.<\/p>\n\n\n\n

2.3 Return and Inspection:<\/strong><\/p>\n\n\n\n

o Please return the items as instructed, ensuring the packaging is intact.<\/p>\n\n\n\n

o We will inspect the returned items within 1-5 working days of receipt.<\/p>\n\n\n\n

2.4 Refund Issuance:<\/strong><\/p>\n\n\n\n

o After acceptance, we will refund within 7-14 working days. The refund method depends on the specific situation.<\/p>\n\n\n\n

o The actual time for the refund to appear in your account may vary depending on your bank or payment provider.<\/p>\n\n\n\n

3. Special Notes<\/strong><\/p>\n\n\n\n

3.1 Non-Refundable Situations:<\/strong><\/p>\n\n\n\n

o Items that exceed the refund application period.<\/p>\n\n\n\n

o Items damaged or spoiled due to personal reasons.<\/p>\n\n\n\n

o Perishable food items that have been opened.<\/p>\n\n\n\n

3.2 Return Shipping Costs:<\/strong><\/p>\n\n\n\n

o For returns due to our fault (damaged, spoiled, or incorrect items), we will cover the return shipping costs.<\/p>\n\n\n\n

o For returns due to personal reasons (such as dislike or no longer needed), the customer will bear the return shipping costs.<\/p>\n\n\n\n

3.3 Others:<\/strong><\/p>\n\n\n\n

o We reserve the right to the final interpretation of the refund policy.<\/p>\n\n\n\n

o For any questions or disputes, please contact our customer service team, and we will be happy to assist you.<\/p>\n\n\n\n

Hubungi Kami<\/strong><\/p>\n\n\n\n

If you have any questions about these Terms, please contact us:<\/p>\n\n\n\n

Email : support@hengruida.com.my<\/strong><\/p>\n\n\n\n

Customer Service Phone : +603-8734 0658<\/strong><\/p>\n\n\n\n

\n

Company Information:<\/p>\n\n\n\n

\n

HENG RUI DA (M) SDN BHD<\/strong> <\/p>\n\n\n\n

No. 9&11, Jalan SC 3, Pusat Perindustrian Sungai Chua, 43000 Kajang, Selangor Darul Ehsan, Malaysia<\/strong><\/p>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

1. Conditions for Refund 1.1 Damaged or Spoiled Products: o If the food items you received are…<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10156","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hengruida.com.my\/ms\/wp-json\/wp\/v2\/pages\/10156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hengruida.com.my\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hengruida.com.my\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hengruida.com.my\/ms\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hengruida.com.my\/ms\/wp-json\/wp\/v2\/comments?post=10156"}],"version-history":[{"count":3,"href":"https:\/\/www.hengruida.com.my\/ms\/wp-json\/wp\/v2\/pages\/10156\/revisions"}],"predecessor-version":[{"id":10213,"href":"https:\/\/www.hengruida.com.my\/ms\/wp-json\/wp\/v2\/pages\/10156\/revisions\/10213"}],"wp:attachment":[{"href":"https:\/\/www.hengruida.com.my\/ms\/wp-json\/wp\/v2\/media?parent=10156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}